Loud Smith Media and Publishing


Excellent Customer Service

Excellent Customer Service!

I want to first point out that even companies who provide excellent goods/products, don’t always provide excellent customer service.  They might have the best products, but they might also treat their customers with bad and prideful attitudes.  Have you ever been treated badly by a company like this?  I know I have and it makes me so mad to even think about it.  So, when I come across a company that not only provide amazing products, but also go to their utmost to care about their clients, I have to write about it. 

The company I am going to rave about today is called Sewell Shutters (www.sewellshutters.com) and they are located in Dallas.  They have been in business for a long time doing Allen plantation shutters (where I reside) as well as plantation shutters for all of the suburbs of Dallas and Fort Worth.  They claim that every one of their customers will be treated with the highest level of respect and thus they demand this in their hiring and training of workers.  If you are hired here and you display any sort of bad behavior or bad attitude, you won’t last long.  And my experience with them, from first call to factory tour to installation of their amazing shutters, has been stellar.  They create works of art and they do so while exhibiting the highest level of customer service.  I was always treated more like a friend than just a client and I can’t recall ever being treated so professionally and so kindly.  What a blessing the whole process was!!! 

After dealing with Sewell Shutters, I have now raised my expectations for other businesses – not only for them to create great products but also to deal with me in a way that makes me feel good.  Do you think that this expectation is fair?  Am I expecting too much?  I don’t think so and I will insist on it every time I purchase stuff in the future.  Anyway, I just wanted to give Sewell a special shout out on my blog and recommend them to anyone in the Dallas area.  If you have dealt with them already, send your comments my way and let me know if you were treated the same as me.